Support

Last updated: September 5, 2026

1. Contact

• General support: support@phasmosync.com
• Bug reports: feedback@phasmosync.com — or use the in-app feedback form (Settings → Send Feedback). The in-app form attaches your device + version automatically, which makes bugs much easier to reproduce.
• Privacy / data deletion: privacy@phasmosync.com
• Anything else: contact@phasmosync.com

2. Common questions

2.1 The app crashed or a feature isn't working — how do I report it?

Open Settings → Send Feedback inside the app and describe what happened. The form attaches your device model, OS version, and app version automatically so we can reproduce. If you'd rather email, send the same details to feedback@phasmosync.com.

2.2 I bought Pro and don't see it / I switched devices and lost my purchase

Pro is a one-time purchase tied to your Apple ID (iOS) or Google account (Android). To recover it on a new device:

• iOS: open the app → Settings → Restore Purchases. Make sure you're signed into the same Apple ID that originally made the purchase.
• Android: open the app → Settings → Restore Purchases. Make sure the Google account on the device matches the one used at purchase.

If restore still doesn't unlock Pro after a few minutes, email support@phasmosync.com with your platform (iOS or Android), app version, approximate purchase date, and what happened when you tried restoring. You do not need to send your Apple ID or Google account email for us to begin investigating.

2.3 Can I get a refund?

Refunds are handled by the platform you bought through, not directly by us:

• iOS: request via reportaproblem.apple.com (Apple's standard refund flow).
• Android: request via the Google Play Store → Order History → Request a refund (within 48 hours of purchase) or contact Google Play Support.

If the refund relates to a bug or something not working as advertised, please also let us know at support@phasmosync.com so we can fix it for everyone.

2.4 Multiplayer isn't connecting / my party can't see my markers

Quick checklist before reaching out:

• Everyone in the room is on the same room code (case-insensitive, but typos happen).
• You're on a stable internet connection — multiplayer needs websockets, which some restrictive corporate or school networks block.
• You and your party are on a recent app version. We push fixes regularly; older versions may have protocol gaps.
• If markers don't appear, try leaving the room and rejoining — pending changes flush on rejoin.

Still stuck? Email support@phasmosync.com with the room code, the time it happened, and rough number of people in the room.

2.5 Does PhasmoSync require an account?

No account signup is required. The app uses a random device identifier and automatically generated device authentication credentials for its online features. You do not need to choose a password or provide an email address to use the app. See the Privacy Policy for details.

2.6 How do I delete my data?

The app has no account signup, but online features use device identifiers and server-side records. If you email support or submit feedback, we also receive the information you choose to include. Your deletion options are:

• Local data: uninstalling removes the secure-storage identifier and authentication secret on Android. On iOS, secure-storage data may survive reinstalling, so reinstalling is not a guaranteed reset.
• Multiplayer state: stored in Redis and removed when the server closes or cleans up a room. Room records also expire after 12 hours without an update. A temporary disconnection can leave a room available for rejoining. See the Privacy Policy for retention details.
• Device authentication: server-side records expire 90 days after their last registration or refresh. Contact privacy@phasmosync.com for help with a deletion request.
• Feedback you submitted: forwarded to a private Discord channel. To request its removal, email privacy@phasmosync.com with the rough date and content of the feedback.
• Support email: request deletion of correspondence by emailing privacy@phasmosync.com.

2.7 Is PhasmoSync affiliated with Kinetic Games?

No. PhasmoSync is an unofficial, fan-made companion app. It is not affiliated with, endorsed by, or sponsored by Kinetic Games. Phasmophobia is a trademark of Kinetic Games. Bugs, feature requests, and refund issues for the app should be sent to us — not to Kinetic Games.

2.8 The game updated and the app's data is wrong (new ghost, changed map, etc.)

We try to track Phasmophobia updates as closely as a single-developer team can. If you spot something out of date — wrong evidence, missing ghost, outdated map — please email feedback@phasmosync.com with what's wrong and the patch / build it changed in. These reports go to the top of the queue.

2.9 Can I request a feature or new language?

Yes — email feedback@phasmosync.com or use the in-app feedback form. Highly-requested features get prioritized.

3. Status

If multiplayer is broken across the board (not just for you), it's probably the multiplayer server. We don't have a public status page yet — for now, mention it in feedback and we'll triage. Server outages are usually resolved within an hour.